Last updated: 01.11.2025
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
in the same condition that you received it,
unused or unworn, with all tags,
in the original packaging,
and include the receipt or proof of purchase.
Email: office@panoradea.ro
Return address: Str. Matei Corvin Nr. 402, Oradea, Romania
If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without requesting a return will not be accepted.
For any return questions: office@panoradea.ro
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate and resolve the issue.
Certain types of items cannot be returned:
perishable goods (food, flowers, plants),
custom or personalized products,
personal care goods,
hazardous materials, flammable liquids, or gases,
sale items and gift cards.
To exchange an item, return the one you have and place a new order after your return is accepted.
If your order is shipped within the EU, you have 14 days to cancel or return it without justification.
Returned items must be unused, with tags, in the original packaging, and include proof of purchase.
Once we’ve received and inspected your return, we’ll notify you about the refund approval.
Approved refunds will be sent to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at office@panoradea.ro.
Company details:
Panorama Fabrica de Mobila
Str. Matei Corvin Nr. 402, Oradea, Romania
VAT: RO36554120
Reg. No.: J05/1751/2016
